Operating Model Office & FORGE Framework™

Your transformation needs a governing structure, not another project.

Luckey Consulting LLC helps COOs and senior transformation leaders build Operating Model Offices that govern improvement work with statistical rigor — and sustain results after the consultant leaves.

Why the OMO model produces different outcomes

90%
of improvement projects fail to sustain results past 12 months without governance infrastructure
365
days of post-close benefits tracking — every engagement, every tier
0
solutions approved before root causes are statistically validated
Dual
key Capability Gate — technical proof and change readiness required before any solution builds

The real problem

Most organizations treat transformation as a project portfolio problem. It is a governance and process problem. Projects finish. Work goes back to baseline. Nothing sticks — not because the work was wrong, but because there was no structure to hold it.

The governing structure your improvement work is missing

An Operating Model Office is not a rebranded PMO. It is a governance function that owns how improvement work is scoped, executed, and sustained — with enforcement authority the PMO was never designed to carry.

Portfolio governance with enforcement authority

Intake scoring, prioritization, and gate management — with the standing authority to issue No Go decisions and halt work that has not met evidence standards.

No solution before statistical proof

Root causes are validated, not assumed. Every Capability Gate requires a Technical Proof Key and a Change Readiness Key — both must pass before a solution is approved.

Benefits realization tracked to 365 days

Finance Partner-validated baselines at Objective close. Structured realization reviews at 90, 180, and 365 days post-close. Below 80% triggers a formal remediation review.

Change readiness built in from Filter

TEMPER™ change readiness assessment runs from the first phase through Endure — not introduced at implementation when it is too late to matter.

PMO vs. Operating Model Office

Capability PMO OMO
Portfolio prioritization Scheduling focus AHP-scored intake
Root cause validation Rarely Required
Capability gate authority None Go / Conditional Go / No Go
Change readiness tracking Ad hoc TEMPER™ — all phases
Benefits realization Reported at close Tracked 90 / 180 / 365 days
Finance Partner validation Optional Required at Objective
Methodology enforcement None Non-negotiable standards
Practitioner certification Not required Required before role activation

FORGE Framework™

Five phases. One governing standard. No assumptions.

Every engagement follows the same five-phase sequence. No phase is skipped. No solution is approved before root causes are validated. Change readiness is assessed continuously — not introduced at implementation.

F
Filter

Define the problem, scope the initiative, score against portfolio criteria, and issue the charter. No work begins without a signed charter and a Steering Committee Go decision.

O
Objective

Establish the validated baseline and lock the Finance Partner-signed business case. Measurement system integrity is confirmed before a single data point is used for analysis.

R
Root

Identify and validate root causes using statistical analysis. The Solution Recommendation is a Root deliverable — approved before the Capability Gate, not after it.

G
Generate

Design, pilot, and validate solutions tied to confirmed root causes. Pilot success criteria are defined before the pilot starts, not after results come in.

E
Endure

Transfer ownership to the Process Owner with a signed handoff record. Control plans are active. Benefits tracking is live. The engagement does not close until all five conditions are met.

The Capability Gate™

A dual-key gate between Root and Generate. Both keys must pass: Technical Proof (validated root causes with statistical evidence) and Change Readiness (TEMPER™ segment scores above threshold). One key failing means a Conditional Go or No Go — not a workaround.

TEMPER™ Change Readiness

A proprietary six-stage model that runs from Filter through Endure. Transition Awareness, Engagement, Method Knowledge, Practiced Ability, Embedded Habit, Reinforced Sustainment — each stage assessed by population segment, not averaged across the organization.

Data-Driven Decisioning

Four governance commitments enforced at every phase: lead with questions not conclusions, make data accessible, intellectual honesty in reporting, and investment in data literacy. These are standards, not aspirations — violations trigger documented escalation.

Engagement Tiers

Three delivery models. One governing standard.

Tier selection is based on your organization's size, process maturity, and available internal capacity — not price alone. The FORGE Framework™ core logic applies at every tier.

Foundation
FORGE Foundation
Small organizations or first engagement
3–6 weeks · Diagnostic Sprint entry point
  • Filter phase + Diagnostic Sprint
  • Process maturity Level 1–3
  • Consultant-led; minimal internal team required
  • Run chart and trend analysis
  • Single gate: Filter close review
  • 90-day post-close review
  • TEMPER™ orientation included
Enterprise
FORGE Core
Enterprise · Mature PMO or EPMO
6–18 months · Full governance infrastructure
  • Full five-phase FORGE Framework™
  • Process maturity Level 3–5
  • Full Gage R&R, Cpk, p-value, R² evidence
  • Formal Steering Committee (≥3 members)
  • Full dual Capability Gate
  • 90 / 180 / 365-day benefits tracking
  • Full OMO role set; practitioner certification

Why Luckey Consulting

Framework-guided. Not framework-imposed.

01

We install governing infrastructure, not just methodology

The OMO is not a training program — it is a function. We help you build the governance structure, roles, and enforcement authority that make improvement work stick after we leave.

02

Root causes are validated, not assumed

Every FORGE engagement requires statistical evidence before a solution is approved. That is not a preference — it is a non-negotiable gate condition that holds regardless of executive pressure or project timeline.

03

Change readiness runs from day one

TEMPER™ is not an implementation checklist — it is a continuous readiness model that begins at Filter. By the time go-live arrives, resistance has been mapped, addressed, and documented at every population segment.

04

Benefits are tracked, not reported at close

Finance Partner-validated baselines lock at Objective. Realization is measured at 90, 180, and 365 days. Below 80% triggers a structured remediation review — not a conversation about why the model was wrong.

05

The framework scales to your maturity

Three delivery tiers calibrated to organizational capacity. The FORGE Framework™ core logic never changes — statistical rigor, capability gates, and benefits accountability are non-negotiable at every tier.

06

We leave behind a functioning institution

The OMO governing documents, certified practitioners, and operating infrastructure are yours. The goal is a self-sustaining function — not a dependency on external consulting to maintain the gains.

Get Started

The right starting point depends on where you are.

A 30-minute discovery conversation is enough to identify whether a Diagnostic Sprint, an Essential engagement, or a full OMO build is the right next step for your organization.

Schedule a Discovery Call Ask About the Diagnostic Sprint